The blog
Tips, strategies and news about phone prospecting and B2B sales.
Everything you need to fill your calendar with meetings
SDR Interview Questions: 30 Questions, a Cold Call Role-Play, and the Red Flags
An SDR interview is won on three things: whether the candidate understands the job, how they handle rejection, and what they do with feedback in the middle of a role-play. Here are 30 questions in 7 categories, what a strong answer contains, the cold call role-play to run, the red flags, and the questions US employment law tells you to avoid.
By Charles Baldet 15 min read SMS After a Sales Call: 14 Text Templates by Situation
A text after a sales call extends a conversation or a missed attempt; it does not replace the call. Here are 14 ready-to-adapt templates sorted by situation (voicemail, meeting booked, callback requested, polite no, no-show, missed inbound call), plus the length, personalization, and compliance rules that get a reply instead of a spam report.
By Charles Baldet 10 min read 
SpaceX Picks Qualcomm for Starlink Mobile's 5G Network
On November 4, 2026, Qualcomm announced that SpaceX selected it to power the terrestrial 5G base stations of Starlink Mobile's nationwide US network, with rollout starting in 2027 across tens of thousands of sites. What the deal covers, how a hybrid satellite and terrestrial network works, why Qualcomm, the timeline, what has not been disclosed, and what it means for business phone lines.
By Charles Baldet 11 min read Talk-to-Listen Ratio in Cold Calls: What the Data Actually Says
The talk-to-listen ratio is the share of a conversation the sales rep spends talking. The famous 43:57 comes from discovery calls, not cold calls: on cold calls, reps who book the meeting talk more, not less. The dated studies, benchmarks by call type, how to measure your own ratio, and the drills that fix it.
By Charles Baldet 11 min read Virtual Sales Floor: What It Is, What It Needs, and How to Set One Up for a Remote SDR Team
A virtual sales floor rebuilds online what the open-plan calling floor gave a sales team: you hear each other work, you see who is on a call, the manager listens and coaches live, and help is one message away. What it contains, three ways to build one, a six-step rollout, the consent rules to respect, and the mistakes that turn it into a surveillance tool.
By Charles Baldet 12 min read Professional voicemail greeting scripts: 12 examples to record today
Your voicemail greeting is often the first thing a customer or prospect hears from you. The four-part structure, the right length, 12 professional voicemail greeting scripts (sales rep, out of office, vacation, after hours, team line, bilingual), the mistakes to avoid, and how to record it so it sounds as good as your calls.
By Charles Baldet 10 min read What Is a Preview Dialer? Definition, Use Cases and Trade-offs
A preview dialer shows the rep the contact record before the call and only dials when the rep decides to. It is the dialer of strategic accounts and ABM. This guide covers how it works, what it brings, what it costs in conversations per hour, how it compares with the other dialing modes, and when to separate research from dialing.
By Charles Baldet 11 min read What Is a Progressive Dialer? How It Works and How It Differs from a Power Dialer
A progressive dialer automatically dials one number per available rep, and only once that rep is free. This guide covers how it works, its strengths and limits, why some vendors use progressive and power as synonyms while contact center platforms treat them as two different modes, and when it pays to move to simultaneous dialing.
By Charles Baldet 13 min read What Is a Softphone? Definition, How It Works, and What Sales Teams Need
A softphone is software that turns a computer, a browser tab or a smartphone into a business phone, carrying calls over the internet. How it differs from an IP desk phone and from your mobile's built-in dialer, how it works (SIP, WebRTC, codecs), the network numbers that matter, E911 rules, and what to check when the softphone is used to sell.
By Charles Baldet 12 min read 
Burned call list: how an aggressive dialer ruins your prospect lists
A dialer set too hard doesn't just make more calls. It cancels calls from prospects who would have answered, leaves missed calls behind, gets your numbers flagged as spam and burns contacts you won't be able to call again. The mechanics, the warning signs and the cadence that keeps a list alive.
By Charles Baldet 10 min read 
How many simultaneous lines should your dialer run? Why stopping at 4 makes sense
Plenty of dialers advertise 10 simultaneous calls. The math says something else: past 4 lines, each extra line adds fewer conversations and cancels more calls from prospects who would have picked up. The formula, the tables, the assumptions, and a simple rule to set your own line count.
By Charles Baldet 13 min read 
How to Connect Grok to a Real Phone Number
A Grok voice agent is useless until it answers a real phone number. Here is how an AI reaches the phone network, the three ways to wire Grok to a number (an xAI number, a SIP trunk or Twilio Media Streams), how to keep the number your customers already know, and a go-live checklist. Written for people who do not write code.
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