Every call recorded, transcribed and summarised by AI

The Skipcall recording and transcription feature is the capture of every call, transcribed and summarised by AI, then attached to the contact record. You find what was said three months ago in three seconds.

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Hundreds of companies use to make every call pay off

The problem

What gets said on the phone does not outlive the call

A rep makes dozens of calls a day and writes down three lines. The objections heard, the competitors named, the budgets mentioned, the promises made: all of it exists for twenty minutes, then disappears.

It is your most direct source of information about your market, and the only one your company keeps no record of. Emails are archived, tickets are tracked, form submissions are stored. Conversations are not.

Every call becomes text, a summary and data

Skipcall records the call, transcribes it and produces a summary, then attaches all of it to the contact record and sends it to your CRM. Nobody has to trigger anything or retype anything. The next day the information is there: readable, searchable, and not only in the head of the person who made the call.

What happens after a call

01
Recording The call records itself, with nobody thinking about it

No button to press, no third-party app to launch. Recording starts with the call and stops with it, on outbound and inbound calls alike.

02
Transcription The conversation becomes text

AI transcribes the exchange as soon as the call ends. The text can be read and searched, so you find one precise sentence without listening back to twenty minutes of audio.

03
Summary What mattered, in a few lines

An AI-generated summary captures the essentials: what was asked, what was promised, what is still outstanding. That is what your colleague reads before picking the account back up, not the full transcript.

04
Contact record All of it attached to the contact record

Date, duration, recording, transcript and summary land automatically on the contact record, next to the SMS messages and the previous calls. The history of the relationship builds itself.

05
CRM sync And available where your team actually works

The summary is pushed as a note into HubSpot, Pipedrive, Salesforce or Attio, and the recording as a link or a file depending on what the CRM accepts. Your other tools reach the same data through the open REST API.

06
Search Searchable across the whole team

An objection, a competitor's name, a mention of budget: search runs on the text of every call, not only on the notes somebody took the time to write.

The same team, with and without this data

Without recording or transcription With Skipcall
What is left of a call Three lines of notes, when they get written The audio, the full text and a summary
Finding what was said From memory, or by listening back Full-text search across every call
Picking up a colleague's account You call the client back to ask again You read the summary before dialling
Onboarding a new joiner They listen in over someone's shoulder They read and hear the calls that worked
Knowing what the market objects to A manager's impression Objections in writing, and countable
What the CRM sees Whatever the rep chose to retype The summary, as a note, on every call
Cost No tool, and no data Included from $70 per month per licence

Updated 4 September 2026. Recording, transcription and summaries are included in the Business VoIP plan and above, with no paid add-on.

What teams actually do with it

Coaching stops being a matter of opinion

A manager who listens to two calls a week coaches on a sample. With transcripts, they compare the exchanges that convert with the ones that fail, across dozens of calls, and work on what is actually being said rather than on what anyone remembers.

A new joiner learns from real cases

Instead of listening in for three weeks, they read the last twenty calls that produced a meeting. The pitch that works is written down, not passed on by word of mouth and distorted at every retelling.

Marketing and product finally hear the customer

Your calls hold the exact words of your prospects: what they compare you with, what blocks them, the vocabulary they use. That is the raw material of a sales page or a product decision, and it exists nowhere else in the company.

The relationship no longer sits with one person

When a rep leaves, what they knew about their accounts leaves with them. Here the history stays: the next person picks the account up by reading the summaries, without calling the client to make them repeat what they have already explained.

The legal side Record, yes, as long as you say so

Recording a business call is lawful as long as you inform the people being recorded beforehand and rely on a documented lawful basis for the processing. In the United Kingdom the usual UK GDPR obligations apply, with the ICO as the supervisory authority: a defined purpose, a limited retention period, and access and erasure rights honoured. Recording a conversation without the participants knowing is not lawful, and the rules vary from one country to another.

That is why recording, retention and deletion settings are configurable to match your internal policy, why the data is hosted in the European Union, and why a data processing agreement is made available to you.

Use case

A prospect asks for three more weeks and mentions in passing that they are comparing you with a competitor. The rep writes "follow up" and moves on to the next call.

Three weeks later, a colleague is the one calling back. They open the record, read the summary, find the competitor's name in the transcript, and pick the conversation up where it stopped, without making the prospect repeat themselves.

This data also feeds the dashboard and reaches your CRM. It builds itself during your campaigns on the power dialler or the parallel dialler.

A calendar full of meetings starts with a call.

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Frequently asked questions

What exactly does each recorded call contain? +

The audio of the conversation, its written transcript and an AI-generated summary, along with the date, the duration and the outcome of the call. All of it is attached to the record of the contact you called.

Is it a paid add-on? +

No. Recording, transcription and summaries are included from the Business VoIP plan, which starts at $25 per month per licence, from a single licence. Several vendors charge for call analysis on top of the telephony plan.

Can I search inside the transcripts? +

Yes, transcripts can be read and searched. That is what lets you find an objection or a mention of a competitor without listening back to calls one by one.

Does the summary reach my CRM? +

Yes. The summary is added as a note on the contact record in HubSpot, Pipedrive, Salesforce or Attio, and the recording as a link or a file depending on what the CRM supports. For your other tools, the open REST API gives access to the same data.

Is it legal to record a call? +

Recording a business call is lawful provided you inform the people being recorded beforehand and rely on a documented lawful basis for the processing. In the United Kingdom, that means the usual UK GDPR obligations, with the ICO as the supervisory authority: a defined purpose, a limited retention period, and access and erasure rights honoured. Recording a conversation without the participants knowing is not lawful. Rules differ from one country to another, so check what applies where you and the people you call are based.

Can I decide what gets recorded and what gets kept? +

Yes. Recording, retention and deletion settings are configurable to match your internal policy. Skipcall also makes a data processing agreement (DPA) available.

Where is this data hosted? +

In the European Union: at Scaleway in Paris, a French cloud provider, with backups replicated in Amsterdam. The processing therefore falls under the GDPR and European law, any transfer outside the EU being covered by the DPA. That matters when the data in question is recorded sales conversations.

Do I need to install software to use it? +

No. Skipcall runs in the browser with a headset. Recording, transcription and summaries trigger on their own, with no extension and no bot joining the conversation.

Does Skipcall speak instead of my reps? +

No. The AI transcribes, summarises and screens out voicemails: it never holds the conversation. Skipcall is a business phone system built around outbound calls made by human sales reps, designed to equip the whole company with one tool, not an automated voice agent.

Related features

CRM integration

The summary lands as a note, the recording as an attachment.

Dashboard

Volume, pick-up and qualification rates per rep.

Sequences

Run the calls, the documentation follows on its own.

Hear what your team does not report back

Place a first call and read its transcript straight away.

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