The blog
Tips, strategies and news about phone prospecting and B2B sales.
Everything you need to fill your calendar with meetings
Answering machine detection (AMD): how a dialer tells a human from a voicemail
Answering machine detection, or AMD, is the technology that decides within seconds whether an outbound call was answered by a person or by a voicemail system. Cadence and silence rules, then AI models, errors in both directions, connection delay, voicemail drop, its role in a multi-line dialer: everything you need before choosing or tuning a tool.
By Charles Baldet 13 min read 
Attio Phone Integration: How to Call From a CRM That Has No Phone
Attio has no built-in calling: its call recorder captures video meetings, not phone calls. To prospect by phone, you need a third-party app, Zapier or the API. A guide to the options that actually exist, what each one syncs into Attio, and their limits, checked on November 5, 2026.
By Charles Baldet 9 min read 
Best HubSpot Dialers in 2026: 9 Tools Compared on How They Actually Integrate
A HubSpot dialer is a sales dialer that places your reps' calls and logs every call on the right HubSpot record with no manual entry. The tools on the HubSpot marketplace don't plug in the same way: calls launched from the HubSpot record or from the dialer's own app, one line or several, published price or quote only. Nine tools reviewed with their real strengths, checked on November 11, 2026.
By Charles Baldet 28 min read 
Best Parallel Dialers in 2026: 9 Multi-Line Dialers Compared
A parallel dialer calls several numbers at once for one rep and only connects the person who picks up. These are the 9 tools that genuinely offer it in 2026: simultaneous lines, public price or quote-only, target market, CRM integrations, strengths, limitations and who each one fits, with a direct answer for SDR teams. Vendor pricing pages rechecked on November 11, 2026.
By Charles Baldet 23 min read 
Best Pipedrive Phone Integrations in 2026: What Each One Actually Syncs
Pipedrive has had no built-in calling since it retired its Caller feature, so every team that calls needs a third-party app. Six options compared on what matters for outbound: where the call starts, what lands in Pipedrive, multi-line dialing, pricing checked on November 11, 2026, and who each one is really for.
By Charles Baldet 22 min read 
Best Salesforce Dialers in 2026: CTI vs API Sync, 8 Tools Compared
A Salesforce dialer integrates in one of two ways: a softphone inside the Salesforce console (CTI), or a separate dialer that syncs every call back to the CRM through the API. We compare Salesforce's own Sales Dialer, Kixie, Orum, Nooks, PhoneBurner, Aircall, CloudTalk and Skipcall on integration type, simultaneous dialing, published pricing and team fit. First checked on November 5, 2026, rechecked on November 11, 2026.
By Charles Baldet 24 min read Best Softphone Apps for Sales Teams: 8 Options Compared
A sales softphone is a calling app for desktop, browser and mobile built for selling: a business number, every call logged to the CRM and, for high-volume teams, a built-in dialer. Eight apps compared on those criteria, with published prices checked on November 5, 2026, their real strengths, and who each one is wrong for.
By Charles Baldet 12 min read Branded Caller ID Providers Compared: Hiya, First Orion, TNS, Numeracle (2026)
Branded caller ID puts your verified business name, logo and call reason on the prospect's phone before they answer. Hiya Connect, First Orion INFORM, TNS Enterprise Branded Calling and Numeracle compared on network coverage, verification, published prices and real limits, with the cost of 5,000 branded calls a month worked out.
By Charles Baldet 10 min read Call blitz and power hour: how to run a team calling session, in the office or remote
A call blitz is a short, team-wide calling session: everyone dials at the same time, in a protected time block, toward a shared goal. What to prepare the day before, a minute-by-minute 90-minute run of show, how to run it with a remote team, which numbers to track afterwards, and the mistakes that turn it into a chore.
By Charles Baldet 13 min read Call Reluctance: Why Reps Avoid the Phone and How to Get Past It
Call reluctance is the hesitation to pick up the phone and call a prospect, in reps who know perfectly well how to do it. Where it comes from, the forms it takes, the signs that give it away, ten concrete methods to push it back, and what a sales manager can change starting next week.
By Charles Baldet 13 min read Best Click-to-Call Chrome Extensions for Sales: 8 Checked in 2026
A click-to-call Chrome extension detects phone numbers shown in your browser and places the call in one click, with no copy and paste. But it does nothing on its own: it drives its vendor's phone system. We checked eight extensions on the Chrome Web Store and in official documentation on November 5, 2026: what they detect, what they require, what users rate them, and how to choose.
By Charles Baldet 12 min read CNAM Explained: How to Display Your Business Name on Outbound Calls (2026)
CNAM is the 15-character caller name that US carriers look up in a database when your call arrives. It is cheap and easy to register, but most mobile phones never show it. How CNAM works, how to register it, why your name often does not appear, and when branded caller ID is the better fix.
By Charles Baldet 9 min read No articles match your search.
