The blog
Tips, strategies and news about phone prospecting and B2B sales.
Everything you need to fill your calendar with meetings
Live call coaching: how to listen, whisper and barge without derailing the call
Live call coaching lets a manager listen to a rep's call, whisper advice the prospect cannot hear, or barge into the conversation. Here is how the three modes work, when to use each one, how to coach so reps improve instead of feeling watched, which tools offer these features, and the consent rules that apply in the US.
By Charles Baldet 13 min read 
Is a parallel dialer worth it for 1 to 3 reps? The math, step by step
A founder prospecting solo, or a team of two or three reps: does a multi-line dialer pay off? Real calling hours, conversations per hour, cost per meeting, license price and list size: the full math with every assumption on the table, plus the cases where you're better off without one.
By Charles Baldet 11 min read Parallel dialing best practices: how to run multi-line sessions that actually book meetings
A multi-line dialer doesn't do the work on its own. List prep, call dispositions, voicemail drops, line count, answering machine detection, caller ID hygiene, calling windows and the connection delay: the eight practices that separate a productive session from a burned list, with a checklist at the end.
By Charles Baldet 14 min read How to port your number out of Aircall without losing it
Aircall charges nothing to port a number out and needs no extra approval for standard numbers. What breaks an Aircall exit is sequencing: cancelling too early, deleting numbers before exporting recordings, and missing the 30-day notice on larger or annual accounts. What Aircall asks for, what it does not have (an account number), timelines, and the traps specific to Aircall.
By Charles Baldet 11 min read How to Port Your Number Out of CloudTalk: Upstream Carrier, Port Codes and the Cancellation Date
What CloudTalk's documentation says about leaving: the port runs through the upstream carrier, not CloudTalk; the codes to gather by country; the numbers that cannot be ported; the toll-free email step; the cancellation date to set after the port; and the history lost when the account closes.
By Charles Baldet 11 min read How to port your number out of Dialpad: PIN, Company ID and timing
At Dialpad, an admin generates the port-out PIN from the portal, and the account number your new carrier needs is the Company ID on your invoice. International numbers go through Dialpad's porting team, and a cancelled account's data is deleted after 180 days. What to gather, in what order, and what to export before you leave.
By Charles Baldet 9 min read How to port your number out of Google Voice without losing it
Porting a number out of Google Voice works differently depending on whether you have a personal Google Voice account (US only) or Google Voice for Google Workspace (14 countries). Where to find the PIN or port-out code, what Google asks for, what to export first, and the order of operations that keeps the number safe.
By Charles Baldet 11 min read How to Port Your Number Out of JustCall: CSR, PIN, Account Number and the Right Order
JustCall's published port-out process, item by item: what support sends within 24 to 48 hours, the alphanumeric account number that gets requests rejected, why closing the account releases every number, the hibernation option, and what to export before you leave.
By Charles Baldet 11 min read How to port your number out of RingCentral without losing it
RingCentral charges no port-out fee and does not issue personalized port-out PINs. What trips up a RingCentral exit is elsewhere: details that must match the account site by site, temporary numbers that overwrite your settings during the transfer, and a cancellation that deletes call logs, messages and contacts. What to prepare, where to find it in the Admin Portal, and in what order.
By Charles Baldet 10 min read How to Port Your Number Out of Ringover Without Losing It
What Ringover's own documentation says about leaving: who starts the port, what to request from support, why cancelling a Ringover Talk account kills its numbers on the spot, how to save call recordings when there is no bulk export, and what changes for US, UK and EU numbers.
By Charles Baldet 12 min read Managing a Remote SDR Team: How to Build a Calling Culture That Holds Without a Sales Floor
On a remote team, the phone is the first thing SDRs push back. A calling culture gets rebuilt with a few fixed rituals, metrics that look at conversations instead of dial counts, coaching based on real calls, and hiring that actually tests phone skills. The weekly cadence, the metrics, hiring, onboarding and the mistakes to avoid.
By Charles Baldet 12 min read Is ringless voicemail legal? RVM vs voicemail drop, and what the FCC decided
Ringless voicemail (RVM) places a prerecorded message straight into a cell phone's voicemail box without making the phone ring. Since November 2022 the FCC treats it as a call made with a prerecorded voice, which requires the recipient's consent. How it differs from a voicemail drop during a live call, what the TCPA, the courts and EU rules say, and how to automate voicemail without inviting a lawsuit.
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